Customer Service - Ghana News Express

Africa's premier customer service event returns. The 4th edition of the International Customer Service Summit (ICUSS 2025) is set to take place on October 10th, 2025, at the Tang Palace Hotel in Accra. Under the powerful theme, Unlocking Customer Loyalty through Proactive and Predictive Service, the summit will gather Africas most forward-thinking business leaders for a day of transformative insights and global conversation. Endorsed by the Ministry of Tourism, Culture and Creative Arts(MOTCA) and Ghana Tourism Development Company(GTDC), ICUSS 2025 is more than a conference; it is the cornerstone event celebrating Customer Service Week across the globe. It serves as a pivotal gathering for renowned business owners, CEOs, managers, and public office holders to chart the course for exc...

Bolt Food, Ghana’s leading delivery platform, has recognized two of its couriers for their outstanding dedication to customer satisfaction. Each courier has been awarded GHC 1,000 in gift vouchers as a token of appreciation for going above and beyond in their service. The recognition follows two recent acts of exceptional service. In Kumasi, courier Peter Adombila braved a heavy storm to complete a delivery, ensuring his customer received their order safely and on time despite difficult conditions. In Accra, courier Geoffrey Kemeh demonstrated remarkable honesty when a customer mistakenly transferred GHC 1,116 instead of GHC 116. Upon realizing the error, Geoffrey promptly returned the excess GHC 1,000, reinforcing the trust that underpins Bolt’s relationship with its customers. S...

Tag: Customer service

Africa’s Premier Customer Service Summit Returns to Accra to Unlock the Future of Customer Loyalty on October 10th

Bolt Rewards Couriers for Exemplary Acts of Customer Service