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Bolt Rewards Couriers for Exemplary Acts of Customer Service

19Sep

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Technology

Bolt Rewards Couriers for Exemplary Acts of Customer Service

Bolt Food, Ghana’s leading delivery platform, has recognized two of its couriers for their outstanding dedication to customer satisfaction. Each courier has been awarded GHC 1,000 in gift vouchers as a token of appreciation for going above and beyond in their service. The recognition follows two recent acts of exceptional service. In Kumasi, courier Peter Adombila braved a heavy storm to complete a delivery, ensuring his customer received their order safely and on time despite difficult conditions. In Accra, courier Geoffrey Kemeh demonstrated remarkable honesty when a customer mistakenly transferred GHC 1,116 instead of GHC 116. Upon realizing the error, Geoffrey promptly returned the excess GHC 1,000, reinforcing the trust that underpins Bolt’s relationship with its customers. S...

Baaba Hammond appointed as Country Manager, Bolt Business Ghana

Baaba Hammond has been appointed Country Manager for Bolt Business in Ghana, tasked with growing our business travel offering. She joined Bolt over five years ago as the first Bolt Business employee in Ghana, after spending 18 months in Bolt Rides customer support. Her career trajectory has been remarkable — rising from Business Specialist to Business Development Manager in 2021, and later advancing to Senior Business Development Manager. Before joining Bolt seven and a half years ago, Baaba spent over three years at ACCA. In her new role, Baaba will spearhead strategic growth initiatives and lead team expansion, focusing on helping Ghanaian businesses unlock more cost-effective and flexible alternatives to traditional corporate travel through Bolt Business. Milu Kipimo, Regional Man...

Bolt launches Flight Tracking for Scheduled Rides

Bolt will automatically update airport pick-up times for delayed and cancelled flights From today, Bolt customers can sync their flight details when scheduling a ride to pick them up from the airport with Flight Tracking. If a customer’s flight is delayed or cancelled, Bolt will automatically adjust their Scheduled Ride’s pick-up time or cancel the trip at no extra cost. Customers need to tap the ‘Schedule’ button on their home screen next to the destination search and enter the pick-up location (arrival airport) and destination from there as usual to start scheduling their ride. They can choose ‘Add flight details’ and select the flight’s landing date, flight number, airline, or departure city and choose the specific flight. To inform the time their trip is updated to if their fligh...